Shipping policy

Last Updated: May 1, 2026

1. General Provisions and Scope of Application

2. Order Processing and Shipping Times

2.1 Order Processing

• Orders are typically processed within 3 to 5 business days following the confirmation of payment receipt.
• Weekends and U.S. federal holidays are excluded from this timeframe.

2.2 Shipping Preparation

• Once your order status changes to "Shipped," you will receive an email notification containing tracking information.
• Shipping times are estimates only; Amora Commerce Inc. shall not be held liable for any delays caused by the carrier.

3. Shipping Methods, Carriers, and Fees

3.1 Available Shipping Methods

3.2 Shipping Fees

• Order weight and dimensions
• Delivery destination
• Selected shipping service level
• Flat Rate: 5% of the total order value
• Free Shipping Threshold: Orders totaling $99 or more qualify for free shipping.

4.1 Primary Shipping Areas

• Contiguous United States (50 states)
• Canada
• European Union Member States
• United Kingdom
• Norway
• Iceland
• Switzerland
• Australia
• Taiwan, China
• Singapore
• Philippines
• Malaysia
• Brunei
• Japan
• South Korea
• Indonesia

4.2 Shipping Restrictions

• Specific countries/regions (e.g., certain countries in the Middle East or Asia)
• Post Office Boxes (PO Boxes)
• Military Addresses (APO/FPO)
• Certain remote areas

5. Discreet Packaging and Confidential Shipping

• Completely Discreet Packaging: All items are shipped in plain, unmarked, unbranded cardboard boxes or envelopes. The exterior of the package will not display any information suggesting that the contents are adult products or revealing the name of this website.
• Address Confidentiality: Recipient addresses are used solely for the purpose of the current shipment and will not be used for marketing purposes or shared with third parties (with the exception of carriers, where legally required or necessary to fulfill the order).

6. Customs Duties, Taxes, and Import Fees

6.1 International Orders

• For orders shipped outside the United States, customs duties, import taxes, Value Added Tax (VAT), or Goods and Services Tax (GST) may apply.
• These charges are the sole responsibility of the recipient (buyer) and are payable in full upon the shipment's arrival in the destination country.
• Amora Commerce Inc. is unable to predict or control the exact amount of these charges at the time of shipment.
• Refusal to pay customs duties/taxes may result in the package being seized by customs, returned to the sender, or destroyed; any associated losses or fees shall be borne by the buyer.
  

6.2 Sales Tax within the U.S.

• In accordance with the tax laws of various U.S. states, we may collect sales tax on orders shipped to certain states. This tax will be calculated and collected at checkout.

7. Package Tracking and Delivery Status

• Most shipping services offer online tracking capabilities. Once your order has shipped, you will receive an email containing a tracking number and a link to check its status.
• You may also check your order status by logging into your account on our website.
• Please retain your tracking number; it serves as a key reference for checking your package's status and filing claims.

8. Handling Delivery Issues

8.1 Lost Packages

• If your package has not been received despite the carrier's tracking status showing "Delivered," please first check the area surrounding your residence, ask your neighbors, or contact your local post office.
• If the package is confirmed to be lost, please contact us within 3 to 5 business days after the estimated delivery date, providing your order number and tracking information. We will assist you in initiating an investigation with the carrier.

8.2 Damaged Packages

• Please inspect the outer packaging upon receipt. If you notice any visible damage, please consider taking photographs and noting "Damaged Packaging" before signing for the delivery.
• If the contents of the package are damaged during transit, please contact us within 3 to 5 business days of receipt, providing clear photographs or videos as evidence.

8.3 Delivery Delays

• Delivery times are estimates only. International shipping, customs clearance, weather conditions, public holidays, or carrier network issues may all result in delays.
• Amora Commerce Inc. has no control over these external factors and assumes no liability for any delays resulting therefrom.

8.4 Incorrect Addresses or Undeliverable Packages

• Buyers are responsible for providing an accurate and complete shipping address. Packages returned due to an incorrect or incomplete address, or because no one was available to sign for the delivery, will incur additional shipping charges. If the package requires reshipment, the buyer must pay the new shipping fee.
• If a package is returned to us as undeliverable, we will contact you to arrange for reshipment (subject to shipping fees) or to issue a refund in the form of store credit (minus the original shipping costs and processing fees).

9. Policy Modifications

10. Contact Us

• Company: Amora Commerce Inc.
• Address: 1635 Village Center Cir #250, Las Vegas, NV 89134, USA
• Email: contact@beisar.com