Refund policy

Published On 1st, May, 2026.
At BEISAR, we aim to offer reliable products and attentive customer service. To ensure a smooth experience, we provide a comprehensive after-sales support policy for all BEISAR purchases.

1. Warranty Period

BEISAR products come with a 1-year warranty starting from the date of purchase. This warranty covers issues caused by manufacturing defects or malfunctions, excluding damage from misuse or intentional actions. Special attention to this product charging port need to be inserted forcefully.

2. Warranty Coverage

During the warranty period, we offer support if your product:
● is too noisy
● has power or charging issues
● is Dead on Arrival (DOA)
● fails to operate or power on
● has defects or malfunctions
● stops functioning after normal use
We will provide one of the following solutions based on your order date and the product condition:
● Replacement of parts/components where applicable.
● Replacement of the entire product, if necessary..
● Refund in cases where neither a replacement nor repair is feasible.
● Exchange for another product as an alternative solution based on availability and the situation.

3. Customer Cooperation for After-Sales Service

To process any after-sales requests, customers are required to provide photos or videos of the product showing the issue, helping us determine the best solution.

4. Dissatisfaction with Design, Function, or Performance

If you are dissatisfied with the design, functionality, or performance of the product (non-quality related issues), please contact our after-sales support team directly. We will assess the situation and provide an appropriate solution based on the specifics of your case.

5. Post-Warranty Service

For products outside the 1-year warranty, you can still contact our team. We will review your case and offer appropriate assistance based on the situation.

6. Contacting

You can reach us through the following:
● Email: contact@beisar.com
Response Time: Within 24 hours
● Phone: +1 (888) 818-3148

Availability: Monday to Friday from 9:00 AM to 10:00 PM (EST) and Saturday from 9:00 AM to 6:00 PM (EST)
We are committed to ensuring your satisfaction and providing ongoing support.